Trade Partner Policy
Trade pricing for businesses across the UK
UKBannerman has been supplying trade customers for years, and we're now opening our trade service up to businesses across the UK.
Whether you're a party shop, balloon and event decorator, wedding supplier, gift shop, online retailer, event professional or an independent social media business, our trade service is designed to give you access to our products at trade prices.
Our products are made to order, giving you access to personalised party products without needing to hold large amounts of stock yourself.
How it works
1. Apply for a trade account
Tell us about your business and provide evidence that you're actively trading.
2. Get approved
We'll review your application and, if approved, activate your trade pricing.
3. Log in and shop
Once logged into your approved trade account, you'll automatically see the applicable trade price on our website.
4. Pay online
All trade orders are paid for at checkout. We don't currently offer credit accounts or payment terms.
5. We make your order
All of our products are made to order. Production starts once your online order is complete or, for bespoke orders, once the design has been approved.
6. We deliver
We currently deliver trade orders to addresses across the UK Mainland.
Who can apply for a trade account?
Our trade service is open to genuine businesses purchasing products for resale or commercial use.
This includes, but isn't limited to:
- Party shops
- Balloon decorators
- Event stylists and planners
- Wedding suppliers
- Gift shops
- Independent retailers
- Online shops
- Social media businesses
- Party planners
- Venues and event businesses
- Other businesses purchasing products for commercial use
Sole traders and small independent businesses are welcome to apply.
You don't need to be a large established company to qualify. If you're running a genuine business, including a business operating primarily through Instagram or other social media platforms, we'd be happy to hear from you.
Applying for a trade account
When applying, we'll ask for information that allows us to confirm that you're actively trading.
This may include:
- Your business name
- Your website, where applicable
- Your social media page or pages
- Other reasonable evidence that your business is trading
We may contact you if we need additional information before approving your account.
Trade accounts are intended for genuine businesses and are approved at our discretion.
We reserve the right to refuse an application where we are unable to establish that an applicant is operating a genuine business.
Trade pricing
Once your trade account has been approved and you're logged in, our website will automatically display the applicable trade price to you.
Trade prices are available only to approved trade customers.
UKBannerman is currently not VAT registered, so our prices are not subject to VAT.
Trade prices may change from time to time. The price displayed at the time you place your order will apply to that order.
We do not currently offer additional bulk-order discounts.
Minimum order value
A minimum trade order value of £50 applies to orders placed through a trade account. The £50 minimum is calculated using the trade prices shown when logged into your account, before delivery charges.
Initial MOV applies to new trade customers. After a discretionary period, this will be reduced or removed altogether at the decision of UKBannerman.
Payment
All trade orders are paid for online at the time of ordering.
We do not currently offer credit accounts or payment terms.
Trade customers will see their applicable trade pricing once logged into their approved trade account and will pay the displayed trade price at checkout.
For bespoke orders arranged by email, payment arrangements will be confirmed when the order is quoted.
Personalised products
All UKBannerman products are made to order and our range is designed around personalised products.
For standard personalised products available through our website, you can enter your customer's details when placing your order.
For bespoke products or requirements that aren't available to order directly through the website, please contact us by email at info@ukbannerman.co.uk.
Where a bespoke design is required, we'll normally provide a proof for approval before the design is sent to print.
Please check all names, dates, wording and other details carefully before approving a proof.
Once a proof has been approved, production can begin.
Errors after proof approval
If a customer approves a proof containing an error and the item subsequently needs to be replaced, we will consider the circumstances and may offer a 50/50 contribution towards the replacement where the error was present in the approved proof.
This does not limit your rights where the error was introduced by UKBannerman after the proof was approved.
Cancelling an order
Orders can be cancelled before production begins.
Because our products are made to order, there is often only a short window in which an order can be cancelled.
If you need to cancel an order, please contact us as soon as possible.
Once production has started, cancellation may no longer be possible.
Returns
Our products are personalised and made to order, so we do not offer returns simply because a customer has changed their mind.
If an item arrives damaged, faulty or has been produced incorrectly, please contact us and we'll investigate the issue in accordance with our [Returns Policy].
Where a refund or replacement is agreed, we may ask you to dispose of the original item rather than return it to us.
We will confirm whether a replacement or refund is the appropriate resolution.
Nothing in this Trade Policy affects any rights you may have where goods are faulty, damaged or otherwise do not meet the agreed specification.
Artwork supplied by trade customers
We are happy to work with customer-supplied artwork for bespoke requirements.
Artwork should be supplied as:
- PNG
- JPEG/JPG
Artwork must be supplied at a suitable quality for the required finished size, the larger the final print request, the larger the file size must be.
We do not currently charge for reasonable artwork preparation or adjustments where we can make the supplied artwork suitable for production.
Where customer-supplied artwork is being used, we'll provide a proof for approval before production.
By supplying artwork to UKBannerman, you confirm that you have the necessary rights and permissions to use the artwork and to have it reproduced for your order.
This includes any photographs, logos, illustrations, characters, branding or other third-party material.
Ownership of artwork and designs
Where UKBannerman creates an original design, the design and associated artwork remain the property of UKBannerman.
Customers must not reproduce, copy, manufacture or commission others to reproduce UKBannerman designs without our written permission.
Where a customer supplies their own original artwork, we do not claim ownership of that original artwork.
Where we modify or develop customer-supplied artwork as part of creating a new design, the resulting UKBannerman-created elements remain the property of UKBannerman.
Production times
All UKBannerman products are made to order.
We aim to begin production on the same working day that your order is completed, subject to our normal working hours and the order containing all information required for production.
For bespoke orders arranged by email, production begins once the required design has been approved.
The expected production and delivery times for individual products are shown on the relevant product page.
Because bespoke requirements can vary considerably, delivery times for bespoke orders will be confirmed as part of the quotation or order process.
Delivery
We currently deliver trade orders to UK Mainland addresses.
Delivery options, charges and estimated delivery times are set out in our [Delivery Policy].
Please make sure that your delivery address is correct when placing your order.
For bespoke or larger orders, delivery arrangements may be confirmed separately.
Damaged deliveries
Please check your order as soon as possible after delivery.
If your order arrives damaged, please contact us as soon as possible and no later than 48 hours after delivery.
Please provide photographs showing:
- The damaged product
- The packaging
- The condition of the parcel
- The delivery label, where possible
This information helps us investigate the issue with our delivery provider and resolve it as quickly as possible.
Where a replacement or refund is agreed, we will confirm the next steps with you.
Incorrect or faulty orders
If you believe your order has been produced incorrectly, is faulty or contains the wrong product, please contact us as soon as possible at info@ukbannerman.co.uk.
Please include your order number and photographs or other information that will help us understand the issue.
We'll investigate and, where appropriate, arrange a replacement or refund.
Trade account activity
Trade accounts are intended for businesses that actively purchase from UKBannerman.
As a general guide, we'd expect an active trade customer to place around five orders per month, although this is not a strict requirement.
We understand that different industries have different ordering patterns and that some businesses will naturally be more seasonal than others.
We therefore review trade accounts on a case-by-case basis.
If an account becomes inactive or order volumes fall significantly, we reserve the right to remove trade pricing or close the trade account.
We'll consider the circumstances of the individual business before taking action.
Staff and account access
A business may allow authorised members of its team to use its trade account.
Staff may either use the business's existing account login or apply for an individual trade account where appropriate.
The account holder is responsible for activity carried out through their account.
Trade account reviews
We reserve the right to periodically review trade accounts to ensure that they continue to meet the requirements of our trade service.
We may request updated information or evidence that a business remains actively trading.
Trade pricing is a benefit provided to approved trade customers and is not guaranteed indefinitely.
Large and bespoke orders
We are happy to discuss larger or bespoke requirements.
If you require something that isn't available to order directly through the website, please contact info@ukbannerman.co.uk.
This includes:
- Bespoke designs
- Custom artwork
- Unusual sizes
- Large quantities
- Products requiring additional design work
- Other requirements outside our standard online range
Bespoke orders will be quoted individually where appropriate.
We do not currently offer automatic additional discounts for bulk orders.
Contact us
We're here to help if you have questions about opening a trade account, placing an order or creating something bespoke for your customers.
Trade enquiries: info@ukbannerman.co.uk
Telephone: 0151 525 6600
UKBannerman: 285 Longmoor Lane, Liverpool, L9 9BY
Important information
This Trade Policy should be read alongside our General Terms & Conditions, Returns Policy and Delivery Policy.
Where there is a conflict between this Trade Policy and a specific written agreement made with an individual trade customer, the specific written agreement will take precedence where applicable.
Trading name: UKBannerman
Jurisdiction: England and Wales
Last updated: 09th Oct 2026